1. Introduction
Welcome to PackersMart. PackersMart is operated by Coders Technologies. In these Terms, “we”, “our” and “us” mean that operator. These Terms and Conditions (“Terms”) govern your access to and use of the PackersMart website, services, enquiry forms, and related features.
PackersMart operates an online platform that helps customers connect with moving companies and other relocation service providers. By accessing the website, submitting an enquiry, registering as a service provider, or using any Platform feature, you agree to these Terms. If you do not agree, please discontinue using the Platform.
“You” or “User” refers to a customer, visitor, or service provider using the Platform.
2. Nature of the Platform
PackersMart is a digital marketplace and enquiry-matching platform. It helps customers connect with relevant packers and movers and other service providers.
Depending on the service and features available, the Platform may collect and verify moving enquiries; match enquiries with relevant service providers; share enquiry information with verified or listed service providers; enable service providers to contact customers and provide quotations; display company profiles, service areas, verification indicators, and other business information; and publish anonymised enquiry listings and other service-related information.
Unless expressly stated otherwise for a particular service, PackersMart does not itself provide packing, loading, transportation, relocation, vehicle shipping, or warehousing services. These services are provided by independent service providers.
3. Eligibility and Use of the Website
By using the Platform, you confirm that:
- You are legally capable of entering into a binding agreement under applicable law.
- The information you provide is accurate and not misleading.
- You will use the Platform only for lawful purposes.
- You will not impersonate another person or submit enquiries using someone else’s information without appropriate authority.
- You will not misuse the Platform to harass users, send spam, commit fraud, or interfere with its operation.
If you submit an enquiry on behalf of another individual or organisation, you must have the authority necessary to provide the relevant information.
4. Customer Enquiries and Verification
When submitting an enquiry, you may be asked to provide your name, mobile number, email address, pickup and destination details, moving date, property size, service requirements, vehicle information, packing requirements, storage duration, or other relevant information.
You agree to provide accurate and complete information to the best of your knowledge. PackersMart may use WhatsApp verification codes, automated telephone calls, messages, or other reasonable methods to verify your contact information and confirm your enquiry.
Verification helps us check access to a contact number. It does not guarantee the identity, reliability, financial standing, or service quality of any customer or service provider.
PackersMart may reject, suspend, or request clarification of an enquiry where information is incomplete, suspicious, misleading, or appears to involve misuse of the Platform.
5. Sharing Enquiries With Service Providers
When you submit an enquiry and provide the required consent, PackersMart may share relevant enquiry details with verified or listed service providers that serve your pickup location or requested service area.
Information shared may include your name, phone number, email address, pickup and destination addresses, moving date, property size, and service requirements. The purpose is to enable relevant service providers to contact you, clarify your requirements, check availability, and provide quotations.
Service providers may contact you using the contact details you have supplied, subject to applicable law and your communication preferences. PackersMart does not guarantee that every enquiry will receive a quotation or that a particular number of service providers will respond.
For more information about how personal information is handled, please read our Privacy Policy.
6. Quotations, Pricing, and Bookings
Any quotation provided by a moving company or service provider is subject to that provider’s pricing, inspection requirements, service availability, and terms. The final price may depend on factors such as:
- Distance between pickup and delivery locations; volume, weight, and nature of the goods.
- Packing materials and labour requirements; floor level, lift availability, and access conditions.
- Vehicle type and transportation requirements; storage duration and warehouse requirements.
- Insurance, taxes, tolls, permits, and other applicable charges; changes in the scope of work or information supplied by the customer.
Customers should request a written quotation and clarify the total price, inclusions, exclusions, payment schedule, cancellation charges, delivery estimates, and applicable taxes before confirming a booking.
Submitting an enquiry through PackersMart does not itself constitute a confirmed relocation booking. A booking is confirmed only when the relevant service provider accepts it through an agreed process and the applicable booking conditions are satisfied.
7. Role and Responsibilities of Service Providers
Service providers listed on PackersMart are responsible for their own services and customer commitments. Before confirming a booking, customers should independently verify relevant business credentials, service capabilities, quotation details, and applicable insurance or transport documentation.
Service providers are responsible for providing accurate business and service information; supplying quotations that clearly describe applicable charges; obtaining licences, permits, registrations, and insurance required for their operations; performing agreed services with reasonable care and in accordance with applicable law; communicating changes, delays, cancellations, and additional charges; handling customer information lawfully and securely; and addressing complaints concerning their own services.
A verification badge or listing status indicates only the level of checks or information assessed by PackersMart under its applicable process. It should not be interpreted as an unconditional guarantee of service quality, solvency, safety, or future performance.
8. Payments and Financial Transactions
PackersMart does not require customers to pay money, provide bank account details, or share payment card details merely to submit a moving enquiry.
Any service charges, booking deposits, or other payments required for a relocation service should be discussed and confirmed with the relevant service provider through an appropriate payment arrangement.
Unless a specific payment service is expressly offered by PackersMart, PackersMart does not collect or hold relocation payments on behalf of service providers. Customers should verify the recipient and payment terms before making any payment. Do not share OTPs, card PINs, banking passwords, or other confidential financial credentials with anyone claiming to represent PackersMart.
Moving companies listed on PackersMart buy lead plans from us; the price and terms are on their invoice.
9. Cancellation, Changes, and Refunds
Customers should contact the relevant service provider directly regarding changes to a moving date, cancellation of a confirmed booking, refunds, or disputes about charges paid to that provider.
Cancellation fees and refund eligibility depend on the agreed booking terms, the provider’s disclosed policies, and applicable law.
If a customer or provider has a complaint relating to the Platform’s enquiry-matching process, contact support@
10. Customer Reviews, Listings, and Public Enquiry Information
PackersMart may display company profiles, service information, customer feedback, or selected moving enquiries on the website. We may moderate, correct, remove, or restrict content that is unlawful, misleading, abusive, fraudulent, or inconsistent with these Terms.
Where enquiries are displayed publicly, PackersMart intends to remove or mask direct identifiers such as customer names, phone numbers, email addresses, and exact street addresses. Users must not attempt to identify, contact, or misuse customer information obtained from public listings.
You must not submit false reviews, misleading business claims, defamatory content, unlawful material, or content that infringes another person’s rights.
11. Prohibited Activities
You must not:
- Submit false, duplicate, fraudulent, or misleading enquiries; use another person’s contact details without appropriate authority.
- Harass, threaten, or send unsolicited communications to customers or service providers.
- Scrape, harvest, resell, or misuse Platform data without permission.
- Attempt to gain unauthorised access to accounts, systems, or databases; upload malicious code or interfere with website operations.
- Use the Platform for illegal activities or deceptive commercial practices.
- Misrepresent a business, verification status, quotation, or service capability; circumvent applicable privacy controls or use enquiry information for unrelated purposes.
PackersMart may investigate suspected misuse and restrict access where reasonably necessary and lawful.
12. Intellectual Property
Unless otherwise stated, the PackersMart name, logo, website design, original text, graphics, software, and other Platform materials are owned by or licensed to the relevant rights holder.
You may use the website for its intended personal or business purposes. You may not reproduce, distribute, modify, commercially exploit, or create derivative works from protected Platform materials without prior permission, except as permitted by law.
Third-party trademarks, company names, and logos displayed on the Platform remain the property of their respective owners.
13. Third-Party Services and Links
The Platform may use or link to third-party services, including WhatsApp, communication providers, analytics services, and independent moving companies. Such services may operate under their own terms, privacy policies, and service conditions.
PackersMart does not control all aspects of third-party systems or independent providers. However, nothing in these Terms excludes responsibilities that PackersMart has under applicable law.
14. Availability and Changes to the Platform
We aim to maintain a useful and reliable Platform but do not guarantee uninterrupted access, error-free operation, or continuous availability of every feature.
We may modify, suspend, discontinue, or update website features, listings, verification processes, or service categories for operational, security, commercial, or legal reasons. Where required, we will provide appropriate notice or obtain consent before making changes that require it under applicable law.
15. Limitation of Liability
To the extent permitted by applicable law, PackersMart is not responsible for the independent acts or omissions of service providers, including their quotations, packing quality, transportation arrangements, delays, cancellations, damage to goods, loss of goods, or failure to perform agreed services.
Any claim concerning an independent provider’s actual relocation service should ordinarily be raised with that provider, without limiting any rights you may have against PackersMart under applicable law.
PackersMart is not liable for indirect or consequential losses to the extent such exclusion is permitted by law. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from fraud, wilful misconduct, or non-excludable consumer rights.
16. Indemnity
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs arising from your unlawful use of the Platform, fraudulent submissions, infringement of third-party rights, or material breach of these Terms.
This clause does not require you to indemnify PackersMart for losses caused by PackersMart’s own unlawful conduct or any liability that cannot legally be transferred to you.
17. Suspension and Termination
PackersMart may restrict or suspend access to the Platform where reasonably necessary to investigate suspected fraud, prevent misuse, protect users, maintain security, or comply with applicable law.
Where appropriate and legally permissible, we may notify the affected user and provide an opportunity to clarify the relevant circumstances. Suspension or termination does not remove rights or obligations that accrued before the action or any rights available under applicable law.
18. Privacy and Communications
Your use of the Platform is also subject to our Privacy Policy. By submitting an enquiry, you acknowledge that the information you provide may be processed for verification, enquiry confirmation, service matching, and quotation purposes as described in that Policy.
Where consent is required, we will obtain it separately. You may withdraw consent through the channels described in the Privacy Policy, subject to applicable law and any lawful retention requirements.
19. Grievance Redressal
Grievance Contact
Grievance Officer: Shekhar Patil, Founder
Email: support@
Business Address: Office No. 15, Plot No. 2, Shah Complex 3, Sector 13, Sanpada, Navi Mumbai, Maharashtra
Please include your name, enquiry reference if available, and a description of the issue. We will acknowledge and address complaints within the timelines required by applicable law. Where applicable e-commerce rules require a grievance officer or additional disclosures, those details will be published on the website.
If your complaint concerns an independent moving company, you may also need to contact that company directly. This does not prevent you from approaching a competent consumer forum, regulator, or other authority where permitted by law.
20. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Subject to applicable consumer protection laws and the jurisdiction of competent authorities, disputes arising from these Terms shall be handled by the courts or forums having lawful jurisdiction.
Nothing in this clause deprives a consumer of any mandatory legal remedy or forum available under applicable law.
21. Changes to These Terms
PackersMart may update these Terms to reflect changes in its services, business model, technology, or legal obligations. The latest version will be published on this page with its effective date.
Continued use of the Platform after an update constitutes acceptance only to the extent recognised under applicable law. Where fresh consent or specific notice is required, we will follow the relevant requirements.
22. Contact Us
PackersMart
Email: support@
Last Updated: